Dallas Black Cars Limo Service strives to provide excellent service while maintaining a clear, fair, and simple cancellation, deposit, and service policy. By booking with Dallas Black Cars Limo Service, you agree to the following terms.
For questions or help, contact us:
Email: info@dallasblackcarslimoservice.com
Phone:+1 214-305-8671
1. General Cancellation Policy
Cancellations must occur during the stated timeframes for each vehicle type. Cancellations outside these periods will result in full charges for the reserved services.
2. Vehicle-Specific Cancellation Policy
2.1. Sedans and Luxury Sedans
- Cancellation window: At least 24 hours before the scheduled pickup.
- Late cancellation: 100% of the booking amount will be charged.
2.2. SUVs
- Cancellation window: At least 24 hours before the scheduled pickup.
- Late cancellation: 100% of the booking amount will be charged.
2.3. Mercedes Sprinters and Luxury Vans
- Cancellation window: At least 72 hours before the scheduled service.
- Late cancellation: Full charge applies.
2.4. Mini Buses
- Cancellation window: At least 7 days in advance.
- Late cancellation: Full charge applies.
2.5. Motor Coaches
- Cancellation window: At least 7 days in advance.
- Late cancellation: Full charge applies including any deposits.
3. Deposit Policy
- 50% non-refundable deposit due within 24 hours of signing the agreement.
- Final payment is due at least 7 days before the reservation date.
- Written notice required for cancellations as per policy.
- If proper notice is not given, both the deposit and any payments are non-refundable.
- A completed credit card authorization form is required for all bookings.
4. Alcohol and Illegal Substances
- Alcohol allowed only for passengers 21 and older.
- Illegal substances strictly prohibited. Service will be canceled immediately with no refund and possible legal action.
- Smoking is not allowed in any vehicle.
5. Damage To Vehicle
The client is responsible for any damage caused by passengers. This includes:
- Spills or stains needing special cleaning.
- Burns, tears, or physical damage to the vehicle interior or exterior.
- Loss of revenue due to vehicle being out of service.
Minimum charge for damage or special cleaning is $250. Additional fees may apply based on damage.
6. Force Majeure
We are not liable for service interruptions or cancellations due to events beyond our control, such as:
- Weather conditions
- Natural disasters
- Terrorism
- Government restrictions or mechanical failures
We will make reasonable efforts to reschedule or refund (minus non-refundable costs).
7. Indemnification
By booking, you agree to indemnify and hold harmless Dallas Black Cars Limo Service from any claims or damages due to:
- Your use of services
- Violations of policy
- Damage caused by you or your party
8. Wait Time Policy
Airport Transfers
- 30-minute grace period for domestic flights
- 60-minute grace period for international flights
- After grace period: $15 per 15 minutes wait time applies
Point-to-Point and Hourly Services
- 15-minute grace period
- After grace period: $15 per 15 minutes wait time applies
9. No-Show Policy
- No-shows are charged full booking amount.
- Clients must confirm pickup details and stay in contact to avoid charges.
10. Special Event Policies
- Events like weddings, concerts, and sports require 14-day cancellation notice.
- 50% deposit required to confirm the reservation.
- Deposit is non-refundable if cancelled within the 14-day window.
11. Refund Policy
- Approved refunds will be processed in 5–7 business days.
- No refunds for Motor Coaches, Mini Buses, or Special Events after the cancellation window closes.
Dallas Black Cars Limo Service is committed to providing professional and reliable service with fair policies. Thank you for choosing us.
Contact Information:
Email: info@dallasblackcarslimoservice.com
Phone: +1 214-305-8671
